Like all items that are manufactured, rocket motors can malfunction. The term that is commonly used for a motor malfunction is CATO.
Motor malfunctions include:
- failure for the propellent to burn properly
- ejection charge is insufficient
- The upper clay cap fails to release the ejection charge to deploy the recovery device.
Should any of these events happen it is important to notify Estes at firstname.lastname@example.org.
When notifying us, include the following items:
- Pictures of the damaged rocket.
- Pictures of the malfunctioning motor. Please include the production code that was printed on the side of the motor.
- Your shipping address so that we can send you replacement items if we determine it was a CATO.
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